FAQs

What are your processing times?

All orders are processed within 2-3 working days and shipped the next day after processing. working days do not include weekends or holiday periods. 

 

Can I cancel my order?

There are no order cancellations after 24 hours.

 

Do you allow returns?

Unfortunately we do not accept returns due to the nature of our making process. If there are any issues with your order please email us at info@okinepidermis.com with a description and/or a photograph detailing the issues.

 

    My address is wrong on my order

    Email us within 24 hours of your purchase.

     

    My order is international

    All international orders are sent via tracked postage. Please allow up to 7-14 days for your order to arrive after shipping. Some orders may be delayed due to the current COVID-19 global health pandemic

     

    How long will it take to see results after using your products?

    We strive to make your hair and skin feel and look as good as possible while acknowledging that we all have a unique skin type, so always keep in mind that what works for somebody else may not work for you and the results may vary. it can take anywhere between 2-6 weeks to see a noticeable difference. 

    As you start a new skin care routine, the skin sometimes goes through a 'purge' period which is when it pushes out all the impurities trapped beneath the surface and causes a breakout. What may seem like an allergic reaction, could be your skin simply doing its job and renewing cells.

     

    OKIN EPIDERMIS, London, UK